At DK WEARS, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and exchange process to ensure your experience is seamless.
Return Window
You may return or exchange items within 3 Days after receiving your order. Please ensure that the return request is initiated within this timeframe.
Condition of Returned Items
To be eligible for a return or exchange, items must be:
- Unworn and unwashed
- With all original tags attached
- Returned in their original packaging
Items that do not meet these conditions may not be accepted.
How to Initiate a Return or Exchange
To start a return or exchange, please contact our Customer Service team at:
- Email: support@Dkwears.com
- Phone: +923107370028
We will guide you through the process and provide you with a return authorization and shipping instructions.
Refunds and Exchanges
- Refunds: Once we receive and inspect the returned items, refunds will be processed to the original payment method within 7-14 business days. Shipping fees are non-refundable.
- Exchanges: If you prefer an exchange, we will send the replacement item once the original item is received and inspected. Exchanges are subject to product availability.
- Store Credit: In some cases, we may offer store credit instead of a refund, especially for sale or clearance items.
Non-Returnable Items
Certain items are final sale and cannot be returned or exchanged, including:
- Customized or made-to-order products
- Clearance or heavily discounted items
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a manufacturing defect or error on our part. We recommend using a trackable shipping service for returns.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the issue. We will arrange for a replacement or refund at no additional cost.
If you have any questions or need further assistance, please don’t hesitate to reach out to our customer support team. We are committed to making your shopping experience with DK WEARS enjoyable and worry-free.
This policy balances customer satisfaction with clear guidelines to protect your business and streamline returns and exchanges